The
Challenge
INTEGRIS Heart Hospital is an award-winning facility
that wanted to increase
its patient satisfaction and
enhance patient communications. The administration staff
also
wanted to demonstrate to patients that their satisfaction
was top priority.
The Solution
Bowman Holt proposed a different series of “touches”
to make
patients feel at ease. The Patient Satisfaction
campaign consisted of banners
in the units and at the
elevators, table cards placed inside the rooms, signs
within the rooms and get well cards from caregivers
in the units where the patient
was treated.
The Result
INTEGRIS Heart Hospital has increased consumers’
perceptions of their capabilities
and compassion.
They are striving to convey the value they place
on a patient's well-being.
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